No, unfortunately, this is a digital product which is not refundable. 

If you are a paying styling client, on the Create Your On Personal Style Course or The Sustainable Style Collective, you can apply for Style SOS Membership. 
Otherwise you will need to book 1:1 Style Coaching session which start at £350 p/h. 

Yes, in the past some simple Tips were free to download. The free downloads have since been replaced by higher quality blog posts (most of the FREE to read).
New Tips with coaching prompts and updated style visuals have been created for the Style Confidence Bundle, along with other resources for a DIY Style Transformation