REFUNDS AND YOUR RIGHT TO CANCEL AN ORDER
1. NO refunds are given on digital downloads. A Full preview of our digital products are displayed in the members shop / on our public website.
Due to the nature of our services, we are not always able to offer a full refund if we have already commenced with work on your behalf. Prior to sessions commencing, work will be undertaken by our coaches – this is why we require at least 72-hours notice to reschedule or cancel an appointment.
We understand that sometimes things come up and you need to reschedule appointments which is why we will always ‘try’ to be flexible – however it is our policy to take 50% of the total cost if a refund is requested or a cancellation is made within the 72-hours of the appointment time.
The Cooling Off Period
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your order and receive a full refund of any fees paid within 14 days of.
However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence with the services immediately (or within those 14-days) – you agree that if you subsequently cancel your right to cancel your order within the 14 day period.
Due to the nature of our services, which include: The Confidence Makeover Package, Bespoke Lifestyle & Confidence Coaching, Personal Styling we are not always able to offer a full or partial refund if (with your consent) if we have already commenced with work on your behalf.
If you decide that you no longer wish to go ahead with your booking and you have not made an appointment that falls within 14-days of your payment – you are entitled to a full refund.
NO REFUNDS are given on digital downloads.
For information on requesting a refund – see below.
Your Right To Waive The 14-Day Cooling Off Period
Work will be undertaken by our coaches ahead of your scheduled session this is why we require your consent to waive your rights to cancel cancel your order within 14-days. If you wish to proceed with your coaching appointment before the 14-day cooling off period, this is a requirement.
If you decide to book an appointment that falls within less than 14-days after the date of payment – this will indicate that you waive your rights to the cooling off period and a full refund. We will commence work and you will no longer be entitled to a full refund. We will charge for services rendered.
For Terms and Conditions regarding Membership to The Roberta Style Lee Private Members Club please read the following information [here]. Your membership start date begins on the day that request access and access is granted. If you have logged into the site and used our services you will not be entitled to a full refund. Partial refunds may be granted with strong justification – but according to the fair usage policy [read here]. If you have not requested membership (created a user name and password) and not accessed the site you CAN request a FULL refund within the 14-day cooling off period.
Requesting A Refund
If you require a refund or need to reschedule an appointment please send an e-mail to: [email protected] – please see below for instructions.
However, you may not cancel the agreement without any cost to you once we have, with your permission, started to do the work on your behalf. Cancellation by you in those circumstances would result in our making charges for the work done up to the date of our receipt of your request to cancel, as well as for the minimum work necessary to administer the cancellation. You would also be responsible for any expenses that we had already incurred on your behalf. This will be deducted from your total refund or in cases where the refund is less than the amount owed you will be charged for services unpaid.
The services provided are not guaranteed to get any specific results. The services are completely dependent on your participation and results will vary.
A refund may be granted if you are completely unsatisfied with the service you have received or if a coach has failed to deliver what was expected of them and has not met the expectations outlined in the coaches agreement [read here].
If for whatever reason we at Roberta Style Lee fail to deliver what was expected (as per agreement) please contact us in writing and let us know why you believe that the work that has been carried out for you is unsatisfactory.
You have 72-hours (3-days) to make your case and get a full refund on the on any services that has commenced and failed to meet the expected standards.
You have 14 days to request a refund on the on any services where work has not commenced or to cancel a membership subscription where membership has not commenced.
Instructions For Requesting A Refund Or Cancelling An Appointment
Email: [email protected]uk
Subject: Full Refund | Late Cancellation | Reschedule Appointment Within 72 Hours [delete the heading not required]
> Attach the invoice and receipt (needed to validate date)
> Attach any documentation that was issued to you.
> What your expectations were and why they were not met
> Any other supporting information
> Contact telephone number in case we need to speak to you.
Please note that refunds can take up to 28 days to be fully processed and your payment will be issued via the same method of payment (PayPal).
The RSL Team
[Updated 01 November 2016]